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Turbotax Top FAQ

  1. TurboTax works like an interview—we ask you easy–to–answer questions about your life that affect your tax situation (i.e., Are you married? Do you have kids?) and fill in all the right tax forms behind the scenes. Your answers tell us which deductions and credits to look for, and what to ask next. If you’re ever unsure about how to answer a question, we’re here to help.

    The result: You’ll be coached along the way as you do your taxes and get the help you need, when you need it. Meanwhile, we’ll find every deduction and credit that applies to you. We make sure you’ll keep every hard–earned dollar you deserve.

We have a product for your unique tax situation. You can select the right product for you from our Products and Pricing page, or we’ll help with a product recommendation. Plus, if you hit a point where another product
might be better for you, we’ll give you the opportunity to change. The information you’ve already entered will transfer automatically.

TurboTax starts by asking you simple questions about yourself. Then, based on your answers, we’ll help you find deductions and credits unique to your situation. Our team of CPAs keeps our products up-to-date with the latest tax laws, so we know exactly what to ask. Each question determines which deductions and credits apply to you, so that we can help to uncover every dollar you deserve. Your answers determine what tax breaks we’ll look for next.

For example, if you tell us you have children, we’ll look for deductions and credits such as the child tax care credit, earned income credit, and more.

Yes, TurboTax will help you file your state taxes.

Every state is different–each with their own tax laws. In fact, there are some states don’t levy a state income tax at all. But if you live in a state where you have to file a state tax return, TurboTax will let you know and help you get them done right.

After you finish you federal tax return, we’ll ask if you want to prepare your state taxes. The good news is we’ll save you a lot of time by taking the information you’ve already given us for your federal return and transfer them into the right state forms. There are usually some additional questions we need to ask to make sure you’re getting every state credit and deduction available.

Because filing a state return is an entirely separate process from your federal taxes there may be an additional charge, based on whether you use TurboTax Online or CD/Download.

For most customers, we recommend TurboTax Online. It includes: It includes:

  • Preparation and e-filing of one federal tax return
  • Preparation of a state tax return is available for an additional fee (e-filing included)

Pricing for our online products starts with Free Edition, for simple tax returns, and goes up based on your needs and the complexity of your income tax return.

See current TurboTax Online products and pricing

Filing your state taxes with TurboTax Online

If you live in a state that requires you to prepare a state tax return, we can help. We’ll transfer your tax info into the correct state documents for you. There’s an additional fee, which varies depending on the TurboTax product you use to prepare your Federal return.