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Ryanair Top FAQ
All planned cancellations up to end of August have been processed and all passengers notified. If there are any further flight time changes/schedule changes passengers will be notified by email and sms.
From 10 June, customers who book to travel in July & August will be able to move their flights with zero change fee to travel until the 31 Dec 2020. This flight date change will only apply to the route customers have already booked and trips must be completed before the 2020 year end.
All Ryanair aircraft are fitted with HEPA air filters (High Efficiency Particulate Arrestors), which remove particles in the air, down to the size of microscopic bacteria and virus clusters with an efficiency of better than 99.99% and interior surfaces are disinfected every night with chemicals, which are effective for over 24 hours. From 1 June, Ryanair cabin crew will wear face masks/coverings and a limited inflight service will be offered of pre-packaged snacks and drinks, but no cash sales. Queuing for toilets will also be prohibited on board although toilet access will be made available to individual passengers upon request.
Our Customer Services Team are experiencing an unprecedented high volume of requests due to the COVID-19 crisis. This has been compounded by government public health restrictions on non-essential work travel which means we have less staff available to us during this busy time. The best way to manage your booking is to move your travel to a later date or accept a voucher as these are automated options. Refund process might take longer due to high volume of contacts.
As a result of Covid-19 you may be required to complete and present additional travel documentation before you travel. Please ensure you check the most up to date travel restrictions and country-specific requirements before you fly. Failure to present any mandatory documentation will result in your travel being denied by local authorities.