Panasonic

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All Panasonic phones are not Ingress Protection (IP) certified for water and dust resistance. However, we have designed each device to hold up to day-to-day environmental factors. Using your device in light rain or with wet hands should not damage your phone, provided that water exposure is kept to a minimum.

However, please be aware that your warranty may be void if liquid damage indicators inside your Panasonic device are triggered.

Please see below for a quick step-by-step tutorial for creating an RMA:

Step 1: Head over to your “My Orders” page and click the ‘service request’ button to begin your repair and warranty claim.
Step 2: Select RMA Type. You can select Return, Replacement, or Repair.
Step 3: Choose the “Items”.
Step 4: Fill in “Reasons” and upload an attachment.
Step 5: Confirm your email.
Step 6: Choose or input an address.
Step 7: Submit the RMA request.

If you successfully submitted the RMA, you can find it under My Account > Service Request.

Please note: Self Service RMA is only applicable to devices purchased on Panasonic.net. You will need to contact Panasonic Customer Support Team if you purchased your device from one of our official distributors.

For our official charger, data cable and battery the warranty limit is 6 months from the initial purchase date.

Panasonic phones purchased on Panasonic.net come with a 1-year limited warranty, starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers, software, consumable items, or accessories even if packaged or sold together with the Product. This warranty is only redeemable within the original country or region of purchase.

The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, please present your original Proof of Purchase (invoice), model and serial number of your product, and photographic evidence of the product’s defects to Panasonic Customer Service at https://Panasonic.net/support.

Panasonic may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt, reconditioned or new Panasonic product.

If you are here, before we take you through the refund process, we would first like to apologize for the mishap and inconvenience.

Return/Replacement Process:
1. Provide clear pictures of the entire parcel: packaging box and phone-device box.
2. Submit a ticket under “Warranty and Repair”. Include a short description, along with the necessary attachments
3. Sit back and relax. Our Panasonic team will follow up with further steps.

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