Charter Spectrum

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Charter Spectrum Top FAQ

We require that every customer submit the Spectrum Contract Buyout form as well as the last bill from the previous provider(s), which clearly shows the Early Termination Fee(s).
• You must install and actively maintain Triple Play through the redemption process. If Triple Play is not available, all available service in the area must be active.
• The redemption process is defined as the period of time.
      • From – When customer sends in required documentation.
      • To – When customer receives payment.
• Please make sure to have your name and address on the previous provider’s bill.
• You cannot have had Video service within the last 30 days.
• Bank statements are not eligible.
• Your account must be current for the Contract Buyout to be completed.
• Some providers first send a notice stating your debit/credit card will be charged on a specific date—we cannot accept this. On your next bill, you will receive your itemized Early Termination Fees. Some providers may take up to 30 days after sending that notice.
You will find the Early Termination Fee (ETF) listed among the charges on your bill. When submitting your form and previous provider’s bill, please ensure that the Early Termination Fee/Cancellation Fee(s) is clearly listed to indicate the amount that was charged by your previous provider(s). Bills without the ETF/Cancellation Fee clearly shown will not be accepted.

Depending on the provider, ETF Charges may be on the bill before your final statement or on a bill that arrives after your final statement for your services. If you do not see those charges on your bills, please ask your previous provider to send it to you.

When you submit your information to the Contract Buyout Team, your information goes through a verification process, which can take up to 5-7 business days. After approval, your payment will arrive within 10 business days.

No. The Contract Buyout Payment will be sent to the person whose name is on the account.

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